Account Manager

Posted/Last Revised: 28th Mar, 2019

  • Company/Organization
  • Berlin Communications
  • Website
  • Location
  • Edmonton
  • Contact Name
  • Amy McBain
  • Contact Phone
  • (780) 288-9504
  • Contact Email
  • Closing Date
  • Apr. 30, 2019


Berlin is looking for a full time Account Manager to join our growing team.

This is a mid-level position on our account team. If selected, you’ll be expected to manage a roster of clients. Typically, 5 or 6 at a time. Our account team is a critical part of our success on any given project. You’ll be the primary contact for some of our biggest clients and interact with them on an almost daily basis. To do this job you must have an understanding of marketing and communications and project management. You’ll be responsible for not only advising the client and briefing the creative team, but making sure all the pieces are in place and the project stays on time and on budget.

We have four core values that we bring to our work and all our projects, and are of critical importance to our company:

  • Humanity – We acknowledge and respect the humanity in ourselves and others.
  • Curiosity – We are curious about the world around us and the culture we live in.
  • Intention – We don’t do things by accident.
  • Grit – We find a way to make it happen.

We’ve also developed a brand promise that helps our clients choose us over others: Positioning clients to win on issues of public interest.

If our core values and brand promise make sense to you, you’re probably the right fit. But, we’ve included a brief job description to help clarify what we expect a little further.

Job Description:

Who would you report to?

Account Team Lead

Who would report to you?

Account Coordinators, PR Coordinators & Interns, Account interns

Purpose of the role:

  • Ensuring that there are no surprises for clients
  • Development and refinement of project management approaches
  • Ensuring that clients are served in a manner that lead to a high net promoter score
  • Mentoring and supporting junior account staff
  • Moving work through the shop

 Key Responsibilities:

  • Project scoping and planning
  • Proposal writing
  • Leading meetings
  • Key account management
  • Setting up projects from an administrative standpoint
  • Identifying issues and possible solutions – bringing those issues and solutions to partners
  • Project budget tracking and forecasting
  • Project progress tracking
  • Liaising with the creative team

Behavioural competencies

  • Confidence and comfort dealing with clients
  • Attention to detail – setting that example for other account team members on projects
  • A “desire to please” – not acting as a “yes” person, but seeking out ways to build clients’ trust in Berlin by being attuned to what matters to them
  • Finding a way (getting it done) 

Qualifications and Experience:

  • 3+ years agency experience in project management and communications role (accounts)
  • Strong communication and writing skills (we don’t have an in house copy writer!)
  • Experience serving internal or external clients
  • Experience working for or with government is an asset
  • Digital project management or agency experience is an asset
  • Basic software ability – Excel, word, PPT etc.

 If you’re interested in applying, please email a cover letter and resume to Amy McBain (Account Team Lead): Don’t wait to get your application in, we’ll start interviewing as soon as we have qualified candidates and will take down the job posting when we’ve found the right person!