Account Manager / Customer Account Coordinator

Posted/Last Revised: 12th Aug, 2019

  • Company/Organization
  • AIVIA Inc.
  • Website
  • http://www.aivia.ca
  • Location
  • Edmonton, AB
  • Educational Req.
    • Degree or Diploma in marketing, advertising and/or business
    • Exceptional written and verbal communication skills
    • Strong attention to detail
    • Strong time-management and organizational skills
    • Strong client-service skills
    • Ability to adjust to changing responsibilities and last-minute project tweaks
    • Ability to thrive in a fast-paced and high-pressure environment
    • Ability to travel when needed (e.g. meetings at client locations)
    • Familiarity with the software development process a plus, but not required
  • Contact Name
  • Chris Bull
  • Contact Phone
  • (780) 481-5444
  • Contact Email
  • careers@aivia.ca
  • Closing Date
  • Aug. 14, 2019

Description

Are you well-organized, professional, and proactive with experience in account management and/or client communications? Are you interested in the software and mobile application industry? We are seeking an Account Manager (full-time) to join our team to assist with managing day to day client communications. We create unique software and mobile app solutions for our clients built around their business processes. We have a quiet but friendly atmosphere in our newly renovated office, conveniently located right downtown. If you think you are a good fit for this position and our company please reach out to us!

 

Duties:

  • Lead projects of any size from start to finish and be seen as the main point of contact to clients
  • Ensure account logistics are carefully managed, including schedules, budgets, staff, etc.
  • Follow up with clients regarding billing and invoices as needed
  • Anticipate approaching client issues and work collaboratively with the team to provide solutions
  • Proactive approach to client management including suggesting new features/developments and keeping clients appraised of new product/software offerings
  • Keep the Development Team informed of project developments and requirement changes
  • Cultivate new and ongoing relationships with clients
  • Work with the Development Leads and Company Directors to ensure key projects/tasks have clear objectives, assigned staff, and correct timelines, and then ensure these tasks are are completed by the Development Staff
  • Demonstrate strong attention to detail – making sure deliverables are perfect before client submission
  • Have the ability to fully own entire small and mid-sized projects end to end with minimal oversight from the Company Directors, including managing clients and the Development Team
  • Demonstrate an understanding of the software development process and be able to evaluate and defend project deliverables when needed