Associate

The position of Associate provides a great opportunity for an emerging professional with 1-3 years of marketing, communications or strategy experience. Serving as a day-to-day contact for clients to ensure a seamless client experience, the role works closely with Incite’s Principals to support client strategy development and is tasked with overseeing the preparation and development of key client deliverables.

Incite is seeking someone with the ability to build deep client relationships, to drive energy into any project, and to thrive in a busy and fast-paced work environment while maintaining real balance in life. This includes actively engaging in the community, pursuing after-work interests, maintaining health and wellness, and strengthening relationships.

CLIENT RELATIONSHIP MANAGEMENT AND COMMUNICATION

• Serve as day-to-day contact with clients to support project management and a seamless client experience
• Support Principals to oversee clients, including:
  • Establish rapport with clients
  • Ensure client satisfaction and manage client expectations
  • Identify opportunities to grow client accounts
• Work with the project team to schedule all client meetings and research touchpoints
• Manage correspondence with clients

PROJECT MANAGEMENT

• Manage and ensure adherence to client deliverables, budgets, and timelines
• Manage full execution of deliverables on select projects
• Work with and coordinate support of other Incite team members as appropriate for specific projects
• Consult with project team regarding client billing, budgets, and timelines
• Schedule and support Principals in preparing for all client and internal meetings

CLIENT STRATEGY AND ADVISORY

• Support Principals to educate clients on Incite’s philosophy and approach to strategy
• Support client research in the following areas:
  • Design interviews, surveys, and other research instruments
  • Conduct stakeholder interviews
  • Compile and analyze market research output
  • Prepare research reports and lead presentation delivery
• Review strategy recommendations and support in preparing and delivering presentations
• Support Principals in dealing with client challenges related to ongoing work

CLIENT PRESENTATIONS AND DELIVERABLES

• Support in the development of strategy Implementation Plans, working with the project team to ensure the highest quality in deliverables
• Create activity briefs and lead internal project brainstorms
• Support in the design of branding, marketing and communications activities, tactics, and initiatives
• Prepare materials needed for presenting key deliverables to clients
• Support in the design and delivery of client meetings and presentations

BUSINESS DEVELOPMENT

• Attend networking functions and represent Incite in the community
• Support Principals in cultivating relationships with relevant centres of influence (i.e. organizations, companies and individuals) who can support the generation of prospects and leads
• Leverage personal network to actively identify leads and new business opportunities for Incite

In addition to a proven track record and displaying excellence in the role as outlined above, the successful candidate will be:

AN INCITER

At Incite, we’re a close-knit team of passionate problem-solvers, community-minded citizens, and driven go-getters who want to make a positive impact.

We’re looking for a great team player with independent drive and a strong work ethic who is determined to take on any challenges that come their way; ideally someone with an entrepreneurial mindset who enjoys the opportunity and responsibility that comes with a small business environment. We want someone with unique passions and interests; someone who is looking to grow and add value to Incite long-term through both personal and professional development.

FOCUSED ON PEOPLE

• Ability to build, develop, and enhance relationships is essential
• Adept at listening and reading the room
• Capable of working with a wide range of people, including clients, staff, and community partners

DETAIL ORIENTATED PROBLEM SOLVER

• Experience in professional service firms and high-touch client environments
• Pays attention to the details from client deliverables to managing a project overall
• Ability to think strategically
• Can handle any bumps along the way in a respectful and professional manner
• Attention to finding unique solutions for strategic challenges

BUSINESS-SAVVY

• Passionate about learning about different industries and keeping up on general business knowledge
• Ability to identity valuable opportunities for Incite and for clients
• Desire to take smart, thoughtful risks
• Comfortable in a boardroom setting with senior decision makers

CAREER FOCUS AND PASSION FOR STRATEGY, MARKETING, AND COMMUNICATIONS

• 1+ years of direct experience in communications, strategy, or marketing within a consulting, professional services, or corporate environment (i.e. you’ve done this before and can demonstrate a track record in the field)
• Post-secondary degree or diploma is essential, with a focus in marketing, business, PR, or communications considered an asset
• Knowledge about business and communications, with experience in mergers and acquisitions, strategic planning, and/or change management considered an asset

SKILLED IN COMMUNICATIONS

• Confident and collaborative communication style that breeds trust
• Strong writer, with business writing experience and ability to capture the voice of professional and corporate clients
• Experienced at articulating key messages while working quickly on tight timelines
• Experience managing corporate communications, thought leadership, and social media content

POSSESS PERSONAL COMPETENCIES THAT INCLUDE:

• Ironclad integrity and reliability
• Keen self-awareness and desire to grow
• Self-care and stress management toolkit
• Resourcefulness and ability to find a way
• Strategic thinking abilities
• Excellent listening skills