Account Manager (Agency)

Details of Employment:
This is a remote, full-time, permanent position with 40 hours per week at a salary range of $55,000 – $65,000. You must be a Canadian citizen to apply, and preference will be given to local and regional applicants. Applicants must submit a link to their portfolio along with their resume to be considered for this position. Please have your portfolio ready to share during the interview.

**You’ll work from home most of the time but we do have in-person internal and client meetings once in a while.**

Primary Objective for This Position
The Account Manager is responsible for managing profitable, strategic, omni-digital marketing work for our clients. They facilitate planning and collaboration within the team, understand their clients’ businesses and industries thoroughly, and ensure exceptional customer service. They serve a pivotal role in ensuring our clients’ needs are understood and flowing through the agency with proper documentation and data so that our work is valuable and fosters lasting client relationships.

Responsibilities of This Position

• Managing profitability of client partnerships and projects
• Pitching new work, where appropriate
• Ensuring client account strategies are sound and that clients are bought-in on them
• Stays on top of Google Chat, emails, and the project management platform, responding quickly to client and team comms/requests
• Adhere to Account Manager standard operating procedures (SOP)
• Build Scopes of Work (SOWs) and Change Requests (CR) for existing clients
• Ensures clients are current with invoices.
• Collaborates with other Account Managers to balance client load, deploy consistent dept changes, and build out the department.
• Stays on top of industry trends

Qualifications

• 2+ years experience in an account management role
• Degree/certificate in Marketing, Business Administration or a related field
• Working knowledge of digital marketing best practices, especially in SEO, PPC, Social Media, Websites
• Proficiency with an office suite (Google or Microsoft)
• Proficiency with a CRM and a PM platform
• Familiarity with the Google Marketing and Meta Business platforms (Analytics and Advertising)
• Familiarity with WordPress as a CMS

Soft Skills

• Demonstrated ability to organize and manage a portfolio of clients/projects
• Analytical and data-driven, with a lead-gen marketing focus
• Ability to work effectively and collaboratively in a remote working environment
• Experience with writing client and business briefs, contracts and contract negotiation
• Excellent presentation, written and verbal communication skills
• Initiative to enhance knowledge of digital marketing trends, best practices and new technologies

Nice to Haves

• 1+ years of experience working in a digital agency
• Experience in utilizing high-performance digital marketing channels
• Other certifications (or working towards): Google, Facebook, HubSpot, PMI/PMP, etc
• Experience running a website

Benefits & Perks

• Fully remote, but all team members are happy to meet up and work in person at coffee shops and coworking spaces
• Flexible work schedule with core business hours of 9 AM to 3 PM MST
• Full health, vision & dental benefits, plus a health spending account
• Work/life balance is built into our work environment and culture
• No red tape to get your projects done and bring your ideas to life
• Small, collaborative, agile team, with regular team-building outings (that aren’t cringey for the most part😉)
• Minimum 2 weeks paid vacation, paid personal time off, and an additional paid week off between Christmas and New Years

Application Details
We thank everyone for their interest, but only those selected for an interview will be contacted. Please, NO telephone calls. Top Draw is an equal-opportunity employer.

About Top Draw
Our results-based digital marketing agency has grown hundreds of our partners’ businesses for 30 years through award-winning websites, SEO, and online campaigns. Our small but mighty team promotes a collaborative, results-oriented, and innovative culture that quickly brings ideas to life. We work hard to nurture strong and meaningful relationships with our clients, treating them as an extension of our team. We take pride in our work. A win for our clients is a win for us.

Your day-to-day includes our virtual daily stand-up meetings followed by assigned client work and collaborative work for the day. As we work remotely, we fully leverage Google Workspace for calendars, meetings, file storage, and communications. We use project management software to keep track of each other’s deliverables, status updates, and timelines.

We pride ourselves on offering a welcoming and professional environment for both staff and clients. We also offer a very attractive health and benefits package and virtually unlimited opportunities for motivated and exceptional people. Every team member is empowered with everything they need to complete their high-quality work on time. This is further supported by the capability to instantly hop on a call with your team to work closely and solve any problem. Read more about our team and values here.